Support & privacy

Help & privacy

We’re here to help with account access, invitations, schedules, notifications, and anything else that is not working as expected.

Contact Shuttle Club

Email support Report a safety concern

Before you contact us

Include the email address on your account, your device type, and a short description of what happened. Please do not include your password.

Account and privacy requests

Sign in and open Help & privacy in Preferences for account-specific help. You can request access to, correction of, or deletion of your data. Privacy requests can also be sent to legal@shuttleclub.ca.

Response time

We aim to respond to support and privacy requests within 48 hours.